At Time to Rise Clocks, we stand behind the quality and craftsmanship of our products, which include a wide variety of clocks like LED clocks, smart alarms, analog timepieces, and creative alarm clocks. Your satisfaction is our priority, and we aim to ensure that your shopping experience is seamless from start to finish. If you are not completely satisfied with your purchase, we offer a hassle-free returns policy to give you peace of mind.

30-Day Return Window

We offer a 30-day return period, allowing you the flexibility to decide if your new clock fits perfectly into your lifestyle. If for any reason you’re not satisfied with your purchase, you may return it within 30 days from the date of delivery. Please ensure that the product is in its original condition, unused, and in the original packaging, including all accessories and documentation that came with it.

Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

• The product must be in new, unused condition.
• It must be returned in the original packaging, with all accessories and manuals included.
• Products showing signs of wear, damage, or alterations are not eligible for a refund.

Please note that personalized or custom-made clocks are non-refundable unless they arrive damaged or defective.

How to Initiate a Return

To initiate a return, simply contact our customer service team at [email protected]. Once your return is approved, we will provide you with instructions on how to send the product back to us. Please retain the shipping receipt as proof of return in case any issues arise.

Return Shipping

For returns due to a change of mind or preference, you will be responsible for covering the return shipping cost. If the product is faulty, damaged, or incorrect, we will cover the return shipping fees.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days. Please allow additional time for your bank to process the refund.

Exchanges

If you’d like to exchange your product for another model, color, or style, we are happy to assist! Simply contact us at [email protected] within the 30-day return window, and we’ll guide you through the process. Please note that exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or mishandling
• Personalized or custom clocks (unless defective)
• Items returned after the 30-day window has closed

We take great pride in ensuring the quality of our clocks and want you to feel confident in your purchase. If you have any questions about our returns policy or need assistance, don’t hesitate to reach out to our customer support team at [email protected].